Credits, Pro and refunds
Casual rounds are free. Trips, outings and leagues cost one credit per player per round, paid by the host, only for players with a score recorded. Your first one can be free: see what's free. Pro is the personal card, course cards and your stats: a Pro plan, yearly or monthly, or one credit a round after your first 3 Pro rounds.
How do I buy credits?
From your billing page, in bundles that never expire.
Can I get a refund?
Credits never expire. Unused credits can be refunded for 30 days after purchase, while every credit in the pack is still unused. Credits cannot be transferred or exchanged for cash. Refund a pack bought on the web from your billing page. Cancel Pro bought on the web there too, and the unused part is refunded. Questions? Write to support@goodspeed.app. For anything bought in an app store, ask that store for a refund.
How do I cancel Pro?
On the web, open your billing page and choose Cancel Pro. It ends Pro at once, and the unused part is refunded. In the app, cancel in the App Store's or Google Play's subscription settings, and ask that store for any refund.
What happens if my Pro renewal does not go through?
For Pro bought on the web, Pro is on hold until the payment goes through, and you get one email saying so. On your billing page, choose Manage subscription to update your card, or End plan to stop. An ended plan is not charged for the unpaid time.
What is Pro?
The personal card, course cards, your stats, and levels past the free cap. Your first 3 Pro rounds are free.
How do XP and levels work?
XP: 100 for your first round each week, Monday to Sunday, and 25 for each round after. Each achievement level you earn adds more, and twice as much when the round was confirmed.
- You start at Level 1. Level 2 takes 780 XP, and each level after that takes 30 XP more than the one before. Level 100 is the top level.
- Stats, on Me, shows your level and your XP; after a recent round, Today shows your level and the XP to the next one too.
- Achievement levels earn XP on every plan, except levels held for Pro, which earn none.
On the free plan, your level stops at Level 5 through the calendar year you join, or through 2026 if you joined earlier. Each calendar year after, one more level opens at your 5th round of 9 holes or more that year, and another at your 10th. Your XP keeps counting. Levels you've passed open as they come free, and with Pro, every level your XP has reached is open.
Me shows your Pro status in its "Pro" row; tap it to open Billing. Your first 3 Pro rounds are free: while you have some left, your next rounds are Pro, free.
Badges, best rounds and the weekly streak are free.
What happens when the host has no credits?
The round plays as normal. Its recap and reports open once the trip, outing or league round is paid for. Until then, the host owes the round's credits for as long as their account exists, unless a club's plan covers them. They come out of the host's next credits, whether bought, granted or earned from a referral, oldest round first. A pack used to pay what is owed can no longer be refunded.
What is the Yearly pass?
A yearly plan on the web that covers every trip and league of one crew; a league's settings offer it when it would cost less than paying for the league's remaining rounds.
Do I get anything for inviting a friend?
When a friend you invited hosts their first paid event round (a trip, an outing or a league round), you get 5 credits. Your link is on your billing page.
I bought in the app store.
Credits and Pro bought in an app store are sold by that store, which takes payment and handles refunds under its own terms. Pro bought in a store renews until you cancel it in the store's subscription settings.
Can I get a receipt for my company, and is there a nonprofit discount for an outing?
- Every purchase sends a receipt to the email on your account; for another copy, write to support.
- With Pro bought on the web, Manage subscription on your billing page also shows your past invoices and lets you update your card.
- There is no charity or nonprofit discount; the prices are on the pricing page.
Anything else: write to support@goodspeed.app.